Frequently Asked Questions

We’ve listed the top questions we hear from clients. We invite you to go through the page and let us know if you have any other questions for us!

  • For over 35 years we have been serving and supporting industries including (but not limited to) manufacturing, construction, healthcare, trucking, natural resources, retail and service. Our work is seamless throughout the private and public sector, and we work with companies / entities of all sizes, including cities and crown corporations, across Canada.

  • Most employers across Canada pay workers compensation premiums to their provincial Workers Compensation Board. These premiums are levied based on an employer’s size, claims experience and industry risk.

    Each year, an employer is charged a percentage of their assessable payroll payable to the Workers Compensation Board in their province. These rates can range from under 1% to over 5% of assessable company payroll, which can translate into a significant annual cost for employers.

  • Workers’ Compensation Boards are provincially regulated, meaning they are governed by the specific legislation, regulations and policies that are developed in each province.

    Each provincial workers compensation board works differently (i.e. what the employer can go after, how many years back you can access records, how much savings you can recover) but everyone’s premiums are based on the same things: your claims experience, payroll size and industry risk.

    All employers start at a base industry rate – a percentage based on every $100 of payroll – and their experience is rated up/down. The higher your claim costs within the rate setting window, the higher your rate. If you are performing well, your rate will go down.

  • Our expertise in and knowledge of Workers Compensation legislation, policies and procedures from Ontario to British Columbia, our strong relationships and long-time contacts at the different Workers Compensation Boards, our experience at the Workers Compensation Board of Manitoba working at the highest level of appeal representing employers.

  • All we require is a signed agreement and Workers Compensation Board authorization form. Once received, we work directly with your Workers Compensation Board(s). If you are able to provide specific information for a claim that we identify for potential savings, this naturally improves our chances of success.

  • Our preliminary review of your account typically takes less than one week. Following this review, we will have a strong understanding of your position and whether there is opportunity for significant savings. The timeline to complete the audit and recover premium savings will depend on several factors including the number of claims we identify for potential savings, the level of appeal we need to raise our issues to and the turnaround time on decisions and information from the Workers Compensation Board

  • Yes. We work with many large employers with sophisticated claims management teams and systems in place; we even work with employers who already work with third party claims management teams. Our focus is on older and existing claims, and not active claims management.

  • No. Successful claims cost removal from your experience does not negatively affect your employee’s benefits.

  • No. We have a strong working relationship with different Workers Compensation Boards across the country. We operate within the law, policy, and only pursue opportunities with merit.